Learn how to return your item and what qualifies for a refund.

We want you to be happy with your order. If you&#x2019;re not satisfied, we&#x2019;ll help you with a return.Return windowYou can return most items within 30 days of delivery. Items must be in original condition, unworn, and unwashed.Non-returnable itemsSome items, like final sale products or gift cards, can&#x2019;t be returned. Check product pages for details.Refund processOnce your return is received and approved, we&#x2019;ll issue a refund to your original payment method within 5&#x2013;10 business days.Ready to start a return? Visit our <a href="https://fmuoasl.topdrawer.support/en-US/ssp/login" target="_blank" rel="noopener noreferrer">Returns Portal.</a>

What is Alison Wonderland Return Policy?

If you receive a damaged or defective item, please contact us through the help portal for immediate resolution.

If you receive a damaged or defective item, please contact us through the help portal for immediate resolution.

Damaged or Defective Items

Start a Return<a href="https://help.electricfamily.com/support/solutions/articles/47001233948-our-return-policy" id="isPasted">&#xA0;</a> <iframe src="https://app.shiphero.com/returns/63920/?language=en" width="100%" height="100%" style="min-height: 900px;" class="iframe" frameborder="0" sandbox="allow-scripts allow-forms allow-same-origin allow-presentation"></iframe>

Return Portal

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Alison Wonderland

Learn how to return items, what is eligible, and how long refunds take.

Alison Wonderland Return Policy & Portal

How to Know if Your Alison Wonderland Order Was Successful

How to Fix a Wrong Shipping Address on Your Alison Wonderland Order

How to Cancel or Change Alison Wonderland Orders

Reasons Why Your Alison Wonderland Order May Be Canceled

Which Payment Methods Are Accepted by Alison Wonderland

Why You Might See Multiple Charges from Alison Wonderland

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Understanding Non-Sterling Transaction Fees on International Orders

Tracking Orders, Payments & Receipts

When Will My Alison Wonderland Order Ship?

How to Track Your Alison Wonderland Order

Does Alison Wonderland Offer Expedited Shipping?

What to Do If Your Alison Wonderland Order Arrives in Multiple Shipments

What to Do If Your Alison Wonderland Package is Marked Delivered but Missing

Does Alison Wonderland Ship Internationally?

Which Shipping Carrier Will Deliver my Alison Wonderland Order?

What Happens if your Alison Wonderland  Package is Returned to Sender?

Shipping Times, Carriers & Delivery Info

How to Wash & Care for Alison Wonderland Merch

How to Use a Gift Card On Alison Wonderland

How to Apply a Discount or Promo Code on your Alison Wonderland Order

Troubleshooting Gift Cards & Discount Codes for Alison Wonderland

Gift Cards, Promo Codes & Discounts